Mastercard® chip card

EMV cards are smart payment cards (also called chip cards or IC cards) which store data on integrated circuits rather than magnetic stripes. This creates dynamic data every time you make a transaction, making it nearly impossible for fraudsters to duplicate or clone your card. EMV cards are also capable of storing loyalty program information, allowing you to earn or redeem loyalty points at participating merchants.

This feature provides you with security protection on your everyday purchases. Find out more about consumer safety and security.

Safety tips to keep your card safe:

Your card’s EMV chip adds another layer of security to every payment you make. But there are a few important things you can do to help keep your card secure too:

  • Sign your new cards as soon as your receive them.
  • Activate your card and change your PIN as soon as you receive the new Chip & PIN card.
  • Keep your account information and PIN number a secret. Do not store PIN number anywhere for safety purposes as this could prove to be a security risk.
  • Do not tell cashier or anyone about your PIN. When keying your PIN at terminal, ensure that no one can see your PIN.
  • Check periodically that none of your cards are missing.
  • Look through your bank and card statements when you receive them. Spot any transactions you’re not familiar with and contact your bank immediately if you think there’s any suspicious alert.
  • If you lose your card, please report to the card issuer immediately.
  • If you travel overseas, please check with the issuer if you need to activate your card before you can use it overseas.
  • When you are overseas, as technology differs between countries, instead of entering your pin, you may need to sign for your transaction instead.

How will you know if you have a chip card?

A chip card has a microchip embedded on the front as shown on the card on the left

Chip technology on your card may vary by card issuer. Please refer to your issuing financial institution for more details.

You may also swipe your card to pay if the merchant’s terminal is not yet chip-enabled.

Making payments with your new Chip & PIN card

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Hotline numbers of issuers and acquirers (chip & PIN)

No. Issuers/Acquirers  Hotline Numbers
1 AEON CREDIT SERVICE
  • 603 2719 9999 (CUSTOMER SERVICE HOTLINE – CARDHOLDERS)
  • 603 2721 8490 (MERCHANT HELPDESK)
  • 603 7956 8166 (TERMINAL SUPPORT HOTLINE)
2 AFFIN BANK BERHAD

ISSUER:

  • 603 55223000 (CONTACT CENTRE)
  • 603 20286364 (CARDS BUSINESS CUSTOMER SERVICE SUPPORT TEAM)

ACQUIRER:

  • 603 6286 5222 (GHL HELPLINE)
  • 1800 882 229 (WIRECARD HELPLINE)
  • 603 2028 6333 (CARDS BUSINESS MERCHANT SUPPORT TEAM) 
3 AGROBANK BERHAD 

CONTACT CENTRE NUMBER:

  • 1300 88 2476
  • 603 2079 0600
4 ALLIANCE BANK BERHAD 603 5516 9988 
5 ALRAJHI BANK BERHAD
  • 1300 82 6000 (DOMESTIC)
  • 603 2332 6000 (INTERNATIONAL)
6 AMBANK BERHAD
  • 603 2178 8888 (CARDHOLDERS)
  • 603 2167 7800 (MERCHANTS)
7 BANK ISLAM MALAYSIA BERHAD 603 2690 0900
8 BANK SIMPANAN NASIONAL
  • 1300 88 1900 (TOLL FREE)
  • 603 2613 1900 (DIRECT LINE)
9 BANK KERJASAMA RAKYAT MALAYSIA 603 2693 6880
10 BANK MUAMALAT MALAYSIA BERHAD 1300 88 8787
11 BANK OF CHINA MALAYSIA BERHAD  603 2059 5566
12 BIGPAY MALAYSIA SDN BHD

BIG PREPAID MASTERCARD:

  • 1300 13 3388 (DOMESTIC)
  • 60(3) 7662 9200 (INTERNATIONAL)

AIRASIA EZPAY PASSPORT:

  • 1300 30 8888 (DOMESTIC)
  • 603 2718 5100 (INTERNATIONAL)
13 CIMB BANK BERHAD 
  • 603 6204 7788 (CARDHOLDERS)
  • 603 6204 7733 (MERCHANTS) 
14 CITIBANK BERHAD
  • 603 2383 0000 (ISSUING-CITIPHONE)
  • 603 6286 5222 (ACQUIRING-CITI MAIN TERMINAL VENDOR-GHL)
15 FINEXUS CARDS SDN BHD 603 8318 3100 
16 FIRST DATA MERCHANT SOLUTIONS 
  • 603 6207 4888
  • 603 9212 0500 (TERMINAL RELATED ISSUES) 
17 HONG LEONG BANK BERHAD
  • 603 7626 8899 (CONTACT CENTRE)
  • 603 2773 0100 (MERCHANT HELPDESK) – OFFICE HOURS
  • 603 9200 8001 (PAYSYS)
  • 603 7956 8166 (CARDBIZ)
  • 25603 9212 7900 (FASSPAY)
  • 603 7843 1633 (DATAPREP)
  • 1800 88 8837 (SENSATION NETWORK) 
18 HSBC BANK BERHAD 

CREDIT/DEBIT CARDS

  • HSBC PREMIER & AMANAH PREMIER (BANKING & CARDS)
    • 1300 88 9393 (DOMESTIC)
    • 603 8321 5222 (INTERNATIONAL) – CREDIT CARD
    • 603 8321 5208 (INTERNATIONAL) – DEBIT CARD
  • HSBC BANK MALAYSIA (BANKING & CARDS)
    • 1300 88 1388 (DOMESTIC)
    • 603 8321 5400 (INTERNATIONAL)
  • HSBC AMANAH (BANKING & CARDS)
    • 1300 80 2626 (DOMESTIC)
    • 603 8321 5200 (INTERNATIONAL)
  • HSBC CREDIT CARD/-i ACTIVATION & CARD PIN HOTLINE (CARDS)
    • 603 8321 8999

COMMERCIAL/BUSINESS CARD

  • HSBC BANK MALAYSIA (BANKING & CARDS)
    • 1300 88 1128 (DOMESTIC)
    • 603 8321 5511 (INTERNATIONAL)
19 INDUSTRIAL AND COMMERCIAL BANK OF CHINA (M) BERHAD
  • 1800 18 5588 (DOMESTIC)
  • 603 2788 1600 (INTERNATIONAL)
20 KUWAIT FINANCE HOUSE 1300 888 534 
21 MANAGEPAY SERVICES SDN BHD  1700 81 6729
22 MALAYAN BANKING BERHAD
  • 1300 88 6688 (CARDHOLDERS)
  • 603 2032 1034 (MERCHANTS) 
23 OCBC BANK BERHAD
  • 603 8317 5000 (CARDHOLDERS)
  • 603 2783 3900 (MERCHANTS) 
24 PUBLIC BANK BERHAD 
  • 603 2176 8000 (CREDIT CARD)
  • 603 2179 5000 (DEBIT CARD)
  • 603 2176 8080/ 603 2176 8111 (MERCHANTS)
25 REVENUE SOLUTION SDN BHD  60 39212 0500
26 RHB BANK BERHAD
  • 603 9206 8118 (CARDHOLDERS)
  • 603 2171 5555/5411/5091 (MERCHANTS)
27 SINOPAY MALAYSIA SDN BHD
  • 603 9226 1060 (OFFICE)
  • 017 3357 778 (HOTLINE)
28 STANDARD CHARTERED BANK BERHAD 
  • 1300 888 888 (DOMESTIC)
  • 603 7711 8888 (INTERNATIONAL) 
29 SYNERGY CARDS SDN BHD 603 5191 2229 
30 UNITED OVERSEAS BANK (M) BERHAD

24 HOUR UOB CALL CENTRE:

  • 603 26128 121 (KUALA LUMPUR)
  • 604 2401 121 (PENANG)
  • 607 2881 121 (JOHOR BAHRU)
  • 6082 287 121 (KUCHING)
  • 6088 477 121 (KOTA KINABALU)

MERCHANT HOTLINE:

  • 603 7787 7218/19 (HELPDESK)
    • MONDAY TO THURSDAY (8.45 AM-5.45 PM)
    • FRIDAY (8.45 AM-4.45 PM)
  • 603 7784 6051 (MERCHANT AUTHORISATION)

TERMINAL HELPDESK:

  • 603 6286 5222 (GHL SYSTEMS BHD)
  • 603 9212 0500/603 9212 0505 (REVENUE HARVEST (M) SDN BHD)
  • 1800 88 2229 (WIRECARD PAYMENT SOLUTIONS (M) SDN BHD) 
31 GLOBAL PAYMENTS SDN BHD  603 7723 6818

Have questions about your PIN protected card?